Customer-centric organizations are concerned about shrinking volumes of business, stiffer competition and ever more demanding consumer expectations which have increased pressure drastically on the bottom line.
The ability to successfully manage the customer value chain across the life cycle of a customer is the key to the survival of any company today. Business processes must react to changing and diverse customer needs and interactions to ensure efficient and effective outcomes.
Delivering the Customer-Centric Organization looks at the shifting nature of consumers and the workplace, and how BPM and associated emergent technologies will play a part in shaping the companies of the future. BPM promises are real, but the path to success is littered with pitfalls and shortcuts to failure. Simply learning the industry best practices can help you easily avoid these errors, but you must inform yourself. This book is the first step in the right direction for any practitioner seeking improvement.
Whether you are a business manager or an Information Technology practitioner, this special collection will provide valuable information about what BPM can do for you and how to practically apply it.
- Additional Information
ISBN 978-0984976430 Publication Date September 2012 Author Layna Fischer Format Paperback Page Count 174 Manufacturer Future Strategies Inc