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How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way

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How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way

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This book shows you how to hold others accountable for delivering on expectations in a positive, principled way that produces results. At the end of the day, you will eliminate the surprises that come with bad news and missed results, and you will no longer find yourself shaking your head in frustration, wondering “How did that happen?”.
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How Did That Happen? shows you how to hold others accountable for delivering on expectations in a positive, principled way that produces results. Never again will your attempts to hold people accountable backfire in a way that actually hurts your objective. Never again will you feel at a loss, wondering what else you can do to get others to deliver on expectations. Never again will you be surprised at the outcome, wondering, “How Did That Happen?” in spite of all your very best efforts. By following the steps in what they call the Accountability Sequence®, you will learn how to avoid the unpleasant “surprises” that plague almost every project and discover the key to getting things done through others.

Over the last twenty years, the authors have accumulated a library full of stories and case studies that illustrate how accountability, correctly understood and applied, produces results for companies all over the world. The stories you will read in this book have drawn heavily upon their own practical and real-life experiences with clients, illustrating both successful and failed attempts to hold people accountable. Within minutes of finishing each chapter, you will be able to apply a particular principle or practice to your work. Holding people accountable for results may be an essential philosophy for anyone intent on succeeding in today’s complex and fast-changing business climate, but that philosophy won’t make much of a difference if you don’t have a concrete, step-by-step approach you can use to ensure your success.

Applying the skills presented in the Accountability Sequence model, comprised of both the Outer Ring and Inner Ring, will help you hold all the people you work with more accountable for what you need them to do, immediately. If you make accountability standard operating procedure—the right way—they may not know precisely how you did it, but they will know that something has changed. And they may enjoy a relationship that runs more smoothly and more efficiently, there will be focus non-existent before, and they may grow ever more willing and able to deliver the results you expect.

At the end of the day, you will eliminate the surprises that come with bad news and missed results, and you will no longer find yourself shaking your head in frustration, wondering “How did that happen?”

Additional Information

Additional Information

ISBN 978-1591844143
Publication Date July 2011
Author Roger Connors, Tom Smith
Format Paperback
Page Count 272
Manufacturer Portfolio
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