Highly predictable work is easy to support using traditional programming techniques, but what about unpredictable work? It cannot always be accurately scripted in advance, which means it requires involvement from the knowledge workers who must preform Adaptive Case Management.
The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers. How Knowledge Workers Get Things Done describes the work role of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategist, and many others who have to use critical thinking skills, under pressure for a living. These are people who figure out what needs to be done, at the same time that they do it. This new, more effective approach to support decision-making is the logical starting point for anyone to understand how to take advantage of ACM.
Co-author Keith Swenson specifically notes we are seeing a fundamental shift in our workforce, and in the ways people need to be managed. Not only are companies engaging their customers in new ways, but managers are engaging workers in similarly transformed ways.
Using award-winning case studies covering industries spanning law enforcement, transportation, insurance, banking, state services, healthcare and more; How Knowledge Workers Get Things Done will provide instructive real-world examples for how to use ACM and positively transform your own organization.
- Additional Information
ISBN 978-0984976447 Publication Date October 2012 Author K. Swenson, N. Palmer, M. Pucher, C. Webster, L. Fischer, C. Moore Format Paperback Page Count 234 Manufacturer Future Strategies Inc