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How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work

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How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work

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Drawing from the latest thinking in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of focusing on what's wrong and shows them how to provide clear positive messages.
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No one likes to be criticized. But when feedback is necessary whether it's with a boss, someone we manage, or another co-worker it takes great communication skills to successfully get the message across with feelings and relationships intact.

This book draws from the latest thinking in psychology on how best to connect with others. How to Tell Anyone Anything steers readers away from the common mistake of focusing on what's wrong, and shows them instead how to provide clear, constructive, positive messages. From telling a frequently late employee that we understand what happened (even as we negotiate for the problem to stop), to asking a rude co-worker what's bothering them (and by doing so, discovering the root of the problem), the book gives readers powerful insight into how we all react naturally to criticism and how to transform interactions that might become verbal tugs of war into collaborative, problem-solving sessions.

Additional Information

Additional Information

ISBN 978-0814410158
Publication Date 3-Jun-09
Author Richard S. Gallagher
Format Paperback
Page Count 217
Manufacturer AMACOM/American Management Association
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