Staying with the business story format of his first two books, SWAT centers around Toby Donovan, a middle manager tasked with improving the processes of his companys call center. With some advice and mentoring on systems thinking from his cousin, Rex, who is the local SWAT commander, Toby learns that Systems Working All Together can be the best Special Weapons and Tactics available.
Johnson volunteers for the local SWAT team as their training photographer, and his experience of serving in this capacity lends a distinct air of realism to the story. Johnsons experience in the corporate world provides very applicable and valuable solutions and ideas readers will be able to implement immediately.
- Additional Information
ISBN 978-1934417027 Publication Date Jan-10 Author Timothy L. Johnson Format Paperback Page Count 178 Manufacturer Lexicon Publications