Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and so requires the involvement of the workers themselves. Aiding knowledge workers, enabling real productivity gains, would logically come from both automating repetitive work where possible, while facilitating the less predictable, more dynamic work modes requiring the flexibility to be defined according the circumstances and context of a given moment in time.
Adaptive Case Management (ACM) assists the knowledge worker to apply know-how and make decisions. One core adaptable quality of ACM is support for goal-seeking and goal-driven processes, where goals can be modified in flight by the knowledge worker. Similarly, knowledge captured during the performance of the case can support the identification and creation of new processes or case rules, without requiring IT/developer involvement.
This important book provides detailed explanations by thought-leaders in this field, together with practical examples, ACM case studies and product demonstrations. In addition to connecting the dots on why empowering knowledge workers is so critical today, Taming the Unpredictable presents a series of case studies and treatises on how this should be done.
Few issues have generated such passionate debate, nor presented such compelling promise, as ACM. Let this book be your guide to Taming the Unpredictable.
- Additional Information
ISBN 978-0981987088 Publication Date October 2011 Author K. Swenson, N. Palmer, B. Silver, L. Fischer, T. Koulopoulos Format Paperback Page Count 228 Manufacturer Future Strategies Inc