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Taming the Unpredictable Real World Adaptive Case Management: Case Studies and Practical Guidance

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Taming the Unpredictable Real World Adaptive Case Management: Case Studies and Practical Guidance

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Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and so requires the involvement of the workers themselves. Adaptive Case Management (ACM) assists the knowledge worker to make decisions regarding unpredictable work, and this book is the ultimate guide to Taming the Unpredictable with ACM.
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Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and so requires the involvement of the workers themselves. Aiding knowledge workers, enabling real productivity gains, would logically come from both automating repetitive work where possible, while facilitating the less predictable, more dynamic work modes requiring the flexibility to be defined according the circumstances and context of a given moment in time.

Adaptive Case Management (ACM) assists the knowledge worker to apply know-how and make decisions. One core adaptable quality of ACM is support for goal-seeking and goal-driven processes, where goals can be modified “in flight” by the knowledge worker. Similarly, knowledge captured during the performance of the case can support the identification and creation of new processes or case rules, without requiring IT/developer involvement.

This important book provides detailed explanations by thought-leaders in this field, together with practical examples, ACM case studies and product demonstrations. In addition to connecting the dots on why empowering knowledge workers is so critical today, Taming the Unpredictable presents a series of case studies and treatises on how this should be done.

Few issues have generated such passionate debate, nor presented such compelling promise, as ACM. Let this book be your guide to Taming the Unpredictable.

Additional Information

Additional Information

ISBN 978-0981987088
Publication Date October 2011
Author K. Swenson, N. Palmer, B. Silver, L. Fischer, T. Koulopoulos
Format Paperback
Page Count 228
Manufacturer Future Strategies Inc
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