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White Space Revisited: Creating Value Through Process

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White Space Revisited: Creating Value Through Process

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This book refocuses on the ultimate purpose of organizations—create and sustain value. It shares what we have learned about processes in the past 15 years and instructs the reader (primarily practitioners) on how to capitalize on these notions in their own pursuit of process excellence.
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When Improving Performance: Managing the White Space on the Organization Chart was published in 1990, it was lauded as the book that launched the Process Improvement Revolution. This was the book that first detailed an approach that bridged the gaps between organization strategy, work processes and individual performance. Two decades later, White Space Revisited goes beyond a mere revision of that groundbreaking book and refocuses on the ultimate purpose of organizations, which is to create and sustain value.This book picks up where Improving Performance left off and shares what we have learned about process in the past 15 years since it was published and how the reader (primarily practitioners) can capitalize on these notions in their own pursuit of process excellence.

White Space Revisited is a comprehensive resource that offers process and performance professionals a conceptual foundation, a thorough and proven methodology. In addition, it provides a set of remarkable working tools for doing process work in a more significant way, and a series of candid observations about the practice of Business Process Management (BPM). The books time-tested methods, models, tools, and guidelines serve to align people, process, and technology. This guide also provides:

  • Differentiation Between Impact of Focusing on Single Processes vs. Large Scale Improvements
  • An Integrated Blueprint for Designing, Implementing, and Sustaining Process Management
  • A Detailed Methodology for Strategic and Tactical Process Definition and Improvement
  • A Guide to Leveraging the Power of IT to Optimize Organizational Performance
  • Process Excellence Group Integration Tips for Six Sigma, Process Improvement and Process Management
Additional Information

Additional Information

ISBN 978-0470192344
Publication Date December 2009
Author Geary A. Rummler, Alan Ramais, Richard A. Rummler
Format Hardcover
Page Count 280
Manufacturer Wiley
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